Frequently Asked Questions | Winmatch 365 FAQs

To create an account with us, simply click on the "Register / Sign Up" button located on the top right corner of our website's homepage. Follow the prompts to fill in your details, and once completed, your account will be ready for use.

Yes, to comply with legal regulations, you must be at least 18 years old to register and play at our casino.

No, each player is allowed to have only one account. Creating multiple accounts may result in the suspension or closure of all related accounts.

During registration, we'll ask for basic information such as your name, email address and contact details. Rest assured, all information provided is kept strictly confidential and used solely for account management purposes.

You can easily update your account details by logging into your account and navigating to the "My Account" or "Settings" section. From there, you'll find options to change your email, password, and other personal information.

Yes, if you wish to close your account, please contact our customer support team, and they will assist you with the account closure process. Keep in mind that closing your account is irreversible, and any remaining balances will be handled according to our withdrawal policy.

We accept a variety of payment methods, including major credit and debit cards, e-wallets, bank transfers, and more. You can find the full list of supported payment options in the "Banking" section of our website.

We do not charge any fees for deposits. However, please note that some payment providers may impose their own fees, so we recommend checking with your chosen payment method for any applicable charges.

Deposits are usually credited to your account instantly, allowing you to start playing your favorite games right away.

The minimum withdrawal amount may vary depending on the chosen payment method. You can find this information in the "Banking" section of our website.

We do not charge any fees for withdrawals. However, similar to deposits, some payment providers may impose their own fees, so we advise checking with your selected withdrawal method for any applicable charges.

Withdrawal processing times may vary depending on the chosen payment method and any verification requirements. Generally, withdrawals are processed within a few minutes, after which the funds will be transferred to your chosen withdrawal method.

We accept a wide range of payment methods including major credit and debit cards, bank transfers, e-wallets.

We strive to keep our payment transactions transparent and hassle-free. While most deposit methods are fee-free, some payment processors may impose nominal charges. Withdrawal fees, if any, vary depending on the chosen withdrawal method. Please refer to our Payments page or contact our customer support for detailed information.

In most cases, deposits are processed instantly, allowing you to start playing your favorite games without delay. However, certain payment methods may require additional processing time. Please check our deposit options for specific details.

To initiate a deposit, kindly enter an amount within the specified range of ₹101 to ₹10,00,000. We strive to accommodate a flexible range of deposit amounts to suit various player preferences and budgets. Rest assured, your chosen deposit amount will be processed securely, allowing you to dive into a thrilling gaming experience without delay.

Withdrawing your winnings is an easy process. Simply navigate to the Withdrawal section in your account dashboard, enter the required details to complete the withdrawal process. Our team strives to process withdrawal requests promptly, although processing times may vary based on the chosen method and any applicable verification procedures.

If you encounter any issues with payment transactions, we encourage you to reach out to our dedicated customer support team for assistance. Our support representatives are available around the clock to address your concerns and provide timely resolutions to any payment-related queries or problems.

While we strive to accommodate various deposit and withdrawal amounts, there may be minimum and maximum limits imposed for each transaction. These limits can vary depending on the chosen payment method and regulatory requirements. Please refer to our Payments page for specific details on transaction limits.

At times, we may offer bonuses or incentives for using certain payment methods for deposits. These promotions can include deposit bonuses, cashback offers, or other perks. We recommend checking our Promotions page regularly or subscribing to our newsletter to stay updated on any special offers related to payment methods.

To ensure the security of payment transactions and comply with regulatory standards, we may require verification documentation for certain transactions, particularly large withdrawals or account changes. Common verification documents include government-issued IDs, proof of address, and payment method details. Our customer support team will guide you through the verification process if needed.

In general, payment transactions, once initiated, cannot be cancelled or reversed. However, if you have concerns about a specific transaction or believe an error has occurred, please contact our customer support team immediately for assistance. We'll do our best to address your concerns and provide guidance on the next steps.

We offer a diverse range of casino games and sports betting including slots, table games, video poker, live games, and more. Whether you're a fan of classic favorites or seeking new and exciting titles, we have something for everyone.

Many of our games are available for free play in demo mode, allowing you to explore and practice without risking any real money. Once you're ready to play for real, simply switch to the real money mode and place your bets.

Yes, our casino is fully optimized for mobile play. You can enjoy a flawless gaming experience on your smartphone or tablet by accessing our website through your mobile browser. No downloads are required.

We take fairness and transparency seriously. All our games are rigorously tested and certified by independent auditors to ensure fairness and randomness.

Yes, submitting documents is necessary to ensure safety and security on our platform. It helps verify your identity and address, keeping our community secure and compliant with regulations. Your information is treated confidentially and used solely for verification purposes.

Our KYC (Know Your Customer) process is a breeze! Once you've uploaded your documents securely, our team swings into action. Typically, it takes just 3 to 4 business days for us to verify everything. And don't worry, we'll shoot you a friendly email as soon as we're done. If you've got any questions or just fancy a chat, our support team is always here for you!

Keeping your account super safe is our top priority! Here's what you can do: Choose a strong password, avoid sharing it, enable two-factor authentication, and keep an eye on your account activity. If you ever spot anything fishy, give us a shout – we're here to help!

Absolutely! We're all about responsible gaming here. You can easily set up gambling limits for your account to ensure things stay within your comfort zone. Just head to your account settings, and you'll find the options to set limits that suit you best. We're here to support you every step of the way!

Cooling off and self-exclusion are both features designed to facilitate responsible gaming practices. Cooling off allows users to temporarily suspend access to their accounts for a short period, providing an opportunity to take a break and reassess their gaming habits. Self-exclusion, in contrast, is a more comprehensive measure wherein users voluntarily exclude themselves from accessing their accounts for a predetermined duration, typically longer-term.

Yes, you can disable your gambling limits if you want to, but we encourage responsible gaming. Keep an eye on your activity to ensure it stays within your comfort zone. And if you ever need help or have questions, just reach out to us.

If you encounter difficulties launching a game, we recommend ensuring that your web browser is up to date and compatible with our gaming platform. Additionally, clearing your browser's cache and cookies or trying a different browser may resolve the issue.

If you experience any errors or technical issues while using our casino, we apologize for any inconvenience caused. Please try refreshing the page or clearing your browser's cache and cookies to see if that resolves the issue. If the problem persists, kindly contact our customer support team for immediate assistance.

If you forget your password, simply click on the "Forgot Password" link on the login page and follow the prompts to reset your password. If you encounter any issues, our customer support team is available 24/7 to assist you.

You can contact our customer support team via live chat, email, or phone. Our friendly and knowledgeable support agents are available around the clock to assist you with any questions or concerns you may have.

Yes, our customer support team is available 24 hours a day, 7 days a week to provide assistance whenever you need it. Whether you have questions about our games, banking options, or any other inquiries, we're here to help.

Yes, responsible gaming is a top priority for us. We offer various tools and resources to promote responsible gaming practices, including deposit limits, self-exclusion options, and access to support organizations for players who may need assistance with gambling-related issues.

In sports betting, "Combo Bets" are wagers that combine multiple individual bets into a single bet. Instead of placing individual bets on different events, a bettor can create a combination by selecting multiple outcomes, all of which must be correct for the bet to win. Combo bets have the potential for higher payouts than individual bets, but they come with increased risk. It's hard and complicated to figure out how much you might win when you bet on a combo. Since your total bet might be made up of several separate bets, you might need to be very good at math to figure it all out. Luckily, the possible winnings will be updated automatically when you enter the information onto a bet slip on our platform. So, calculating the potential win for a combo bet will be easy.

In sports betting, a "dead bet" refers to a bet that is cancelled for some technical error or glitch. When a bet is declared dead bet, the stake is usually returned to the bettor within 3 hours. However, the terms and conditions of the refund process will be decided by the market in which you made the bet.

Yes, you can place bets on live games through our platform. Live betting, also known as in-play betting, allows you to place bets on a game that is already in progress. The odds and available betting options are continuously updated based on the unfolding events in the game. Through this option, you can bet on various outcomes, such as the next goal, point, or other dynamic aspects of the match.

Usually, odds can be displayed in three different ways; decimal, fractional, or moneyline. In our platform, particularly on the sportsbook, we display the odds in the decimal format. Decimal odds represent the potential return on a one-unit stake, including the stake itself. For example, Odds: 2.1 Stake: 1.172 Profit: 2.46 The odds of 2.1 represent the potential return on a one-unit stake. If you place a bet with a stake of 1.172 units at odds of 2.1, your potential return would be 2.46 units, comprising the initial stake of 1.172 units and a profit of 1.289 units.

Yes, we offer live streaming for select games and events on our platform. You can enjoy real-time action as you place your bets, enhancing your overall sports betting experience.

Absolutely, you can bet on multiple sports or events within the same bet slip. Our platform allows you to combine different selections into a single wager, providing flexibility and excitement as you explore various betting opportunities.

Placing a bet on a specific sport or event is easy. Simply navigate to the sport or event you're interested in, select the market and odds you prefer, and add it to your bet slip. Once you've added all your desired selections, enter your stake, review your choices, and confirm your bet. That’s all!

To join our affiliate program, you need to sign up on the Winmatch Affiliate Portal. You can reach the webpage by clicking the “Affiliate Program” link that can be found at the footer of Winmatch. Then click the “Become an Affiliate” button; now you’ll be redirected to a new webpage. On the webpage click the “Register” button then select the “Sign Up” option. Now you need to include essential information like user name, password, email, mobile number, and referral code(optional). Once you enter these details, click the “Sign Up” button. That’s all! Now you’re an affiliate of Winmatch.

No! You do not need to pay any amount to create your affiliate account or register yourself as an affiliate of Winmatch. You can easily join and earn money passively by promoting and joining many new players on our platform. For more information, please visit the official page of the Winmatch Affiliate Program.

Absolutely, affiliates can promote our brand through social media, websites, and email marketing using various tools like banners, mailers, and more. However, they cannot buy keywords similar to our marks. All marketing activities must be professional, lawful, and comply with our agreement terms.

Yes! Winmatch allows you to take a look at the referrals they did any time you want. You can check the status of your referrals by logging in to your Winmatch affiliate account.

You can get paid on the 1st in every month/ week with no negative carry over for the affiliate payments. We have the following payment options for deposits: Visa, MasterCard, Netbanking, Bank Transfer (IMPS, NEFT, RTGS), Rupay, Credit Cards, Debit Cards, PhonePe, GooglePay, PayTM, Wallets, Amazon Pay, Mobikwik & 50+ instant methods Meanwhile, for withdrawal, you choose any of the following payment methods to proceed: Bank account or Gaming Account.

Yes! Participating in the affiliate program of Winmatch is safe. We make sure that your personal information is safe from people who aren't supposed to see it, share it, change it, or delete it. We follow industry standards and use security protocols that are regularly checked and updated.

There are many ways to boost your affiliate performance, you can refer your friends through your words, videos, reviews (verbal and written), etc. In case you’re promoting us through your website or blogs you can use a Winmatch banner with your link. Writing reviews on social platforms and in the relevant medium with your link can help you in this case.

Sadly, You can’t. As per our policy, you may not buy or register keywords, search terms, or other identifiers that are the same as or similar to Winmatch, for any search engine, portal, sponsored advertising service, or other search or referral service.

We’re experts in managing disputes and providing win-win solutions to our users. So, in case you have any queries or discrepancies in your earnings or others please contact our executives through live chat or reach us through mail (support@winmatch.com).